Friday, March 31, 2017

Taking stock

31st March 2017.
That pretty much brings it up to 12 months of doing this national role. Title has a nice ring to it...Associate National Clinical Director of Diabetes, NHS England. Don't know what that title means to you...but it means a lot to my mum- and that's what it's about, isn't it? Always mummy's boy- so it always gives me huge joy when I see her face light up or indeed my dads obvious pride. I remember what they did for me...the sacrifices that's all good

Beyond that, however, it's also a post funded by public money and the question in my mind with these roles are whether as leaders we justify them or not. I personally would like to. So 12 months is probably a nice point to take stock. To reflect and then weigh up whether to use public money or whether it's something that hasn't worked out and someone more capable (and there are plenty of them out there) needs to do this.

I suspect the question then becomes "hasn't worked out for whom?"  Personally, I have enjoyed it, I like the buzz and the experience of mingling and understanding the ethos of the movers and shakers of the NHS has been fascinating. At the end? They are all humans- with the same foibles as any, prone to errors as any but mostly, with an innate sense to improve care. So, personally, no issues and frankly, bar a few skirmishes here and there? Working within NHS England has been fun and enjoyable. Let's put it this personal calls from Bruce Keogh or Simon Stevens for a "talking-to" and that whilst they being very aware of what I have been up to. Come to think of it, not even a "calm down" from NHS England communications Czar, Mr Enright either. Just knowing smiles.

What about the clinical community? Those who know me well will know others opinions have rarely fussed me when patient care is put to the test.Ask our local economy...for sake of better care of diabetes patients, I have rarely, if ever, shied away from a confrontation - whether they be a Chief Executive, Medical Director, Chief of Medicine,middle manager or a Cardiology colleague. As I always say, when as the spokesperson for those with diabetes within the system, I compromise...the only people who are compromised are the patients with diabetes,not me. That has been the fundamental as to how we created the Super Six model, expanded inpatient diabetes nurses or foot clinics.
Nationally I didn't expect it to be different but a pleasant surprise has been the support received from most quarters. Winning recognition in eyes of others is never a drive....even notoriety gives you that. For me, I am here to do a job- improve diabetes care...if I wanted to win a popularity contest, the X factor comes around every year.
(Don't comic book heroes are Batman and Wolverine, not Superman or Captain America)
I have recently asked the question "Should I continue" to a few of the most respected diabetes doyens I know- and the emails I have received back have been humbling- and indeed, for someone whose middle name could easily be "Brash" indeed has been poignant and worth reflecting on.

So I suspect it brings us to the most important group who matters. Lets distill this down..I get paid 4 hours per week to do this role, 4 hours of YOUR money, to improve diabetes care. Have I justified it so far? My remit was to help Jonathan, the present National Director, inject energy, belief while drive on some areas such as collaboration with multiple stake holders etc.
One may say 12 months isn't my opinion, it's enough to allow people to have an idea whether the work is on right track or not. And frankly? I would like to know too. There are many other avenues by which I can earn that money- so money isn't an however is. let me know...and all constructive criticism very welcome. What's been good? What not? What could have been better?

So taking stock time it is. To all I have worked with so far, thank you. Who knows what exists around the corner....but from my own perspective? I wouldn't change a thing about the last 12 months. Whether I continue or not, the memories are something I will always cherish and will be etched in my life history as one of the most enjoyable 12 months I have had. It is my personal belief that there is a sense of belief in the diabetes community, sparkling with some dynamic patient and HCP
leaders....there appears to be a momentum to improve care- and if that in itself is true (and not a figment of my rich imagination), at least I would have left some contribution to diabetes care.


Friday, March 17, 2017

The number game

Numbers. Audits. do you interpret them? With views of evangelism? Rose tinted spectacles? Shades of Doom? How much does our confirmation bias affect us? These sort of things do swirl in my mind whenever I am sent an audit to review.
I suppose it depends...if you genuinely believe that all fault is due to politicians, then it's natural to look for the gaps and blame it on them...that's the confirmation bias in full swing. On the flip side, if you want to be positive and believe in the fact that the NHS is unparalleled and will not tolerate a bad word about it, then the good news shine through.

So it is with similar swirls of thoughts that I looked at the National Diabetes Inpatient audit. What does it say? I suspect your interpretation will sit on how you want to see it. But let's take a step back and just take a time out for a second.
To begin with, this is categorically the most stand out data set as regards inpatient diabetes care across any country. 205 hospital sites contributed to it...this is no subset...this is an audit and a half. Much kudos to the energy and drive of many but especially Gerry Rayman from Ipswich who has helped us get to know what actually does go in hospitals- beyond the anecdotes, personal opinions etc

Let's look at some facts to cheer you up - and especially if you have diabetes and have to be admitted to a hospital for any reason whatsoever. More folks with diabetes are being seen by a specialist team- and hypoglycaemic rates in hospitals are down by about 20%. Foot ulcers picked up whilst in hospitals are also down- so to all the diabetes inpatient teams, especially the nurses who form the backbone of these, please, take a bow. A Herculean effort in present times and the diabetes community owes you all a collective thank you for that.

Now for the flip side...about a quarter of hospitals still don't have a diabetes inpatient team, 2 out of 5 diabetes drug-charts have errors in them while 1 in 25 patients with type 1 diabetes go into DKA as an inpatient- a mostly iatrogenic error where someone has forgot to give a type 1 diabetes patient their insulin. Take a pause and think of that. No insulin given in a hospital to a type 1 diabetes patient. In 2017. In a 1st world country. 
If you are a health care professional, that makes you wince a bit, no? And oh, yes, places which have e-prescribing have lesser errors. And lest we forget, patients aren't happy with content or timing of their meals in hospitals- though generally satisfied with care received.

So what next? We have done audits for about 5 years- we have seen some improvements, some haven't shifted...time to get cracking on those I reckon. Money is available specifically to help fund specialist nurses in the hope that this will drive those errors lower but it isn't just that. Simple initiatives such as policies of self management ( unbelievably those who live with diabetes seem to know more about their insulin needs and times than a fair few professionals...would you believe that....), learning from centres which do well, e-prescribing can make a difference too. Benchmarking is on its way too- and for sure, inpatient hospital safety for diabetes patients will figure very high on the list. At Diabetes UK conference, I heard some amazing examples from Southampton, Leicester and Derby while the work in areas such as Kings are well known too

It's time to get the negative bits right and we, as a diabetes community, have the levers in place, I reckon, to make it happen. Money, benchmarking and learning from areas of excellence are indeed nice but what gives me a ton of hope is the zeal of clinical leaders - whether it be from the nursing community via TREND or folks like Mayank Patel, Omar Mustafa, Kath Higgins etc. 
Lets look at this again- 2 out of 5 drug-charts have errors in them and 1 in 25 type 1 patients go into DKA while in hospital. 
So...Heres a challenge. Lets keep it 3 years, let's make that 1 out of 5 errors and get that DKA number to 1 in 100 and in 5, we aim for zero. 

Impossible, you say? Perhaps. But as the saying goes, if you aim high enough..even falling just short? Not too shabby. In my book, it's certainly within our gift to give it a try.

Tuesday, March 7, 2017

Hope…(And an Update)

Update from Diabetes UK….

Arrived on Tuesday in Manchester- as mentioned with hope…and wasn't it such a fabulous experience!! Meeting the trainees to begin with, a catch up with old compadres…it was as ever, fun. The next generation-as ever- never fails to energise me- and I saw plenty to fill me with that that twinkly word…hope.
The next 3 days went in a blur- keeping to ones promise to make NHS England accessible had to take its toll. Back to back meetings, explaining whats coming, plenty of handshakes, talks, taking questions, interviews….exhausting yet satisfying indeed. In an atmosphere of darkness, where lack of funding or morale within the NHS has been all pervading, it was lovely to see what a bit of extra injection of funds- along with ensuring your next generation feels valued can do. The conference bristled with positivity- apart from anticipation as the results of the transformation funds await to be announced over the next few weeks.

A big step forward was perhaps finally agreeing the priorities in diabetes as per the Right Care pathway- and hopefully the importance and recognition of Type 1 diabetes as a priority area for improving care. Again- due out shortly- but it felt good to close all the multiple discussions after months of discussions with many organisations and parties. Factor in the soon to be announced type 1 digital / self management platform that is being planned- and it feels we are finally making progress indeed. Or at least trying.

Highlights? The positivity was certainly one- as was meeting all the patients who had attended the event. It was good to hear their feedback too- and encouragement to carry on the work we are doing at the NHSE Diabetes team. Evening fun with the "home away from home" (Portsmouth diabetes team-of course!) as ever were special- as was hearing some of the positive findings from the national diabetes inpatient audit. It was heartwarming to see the drop in severe hypos in hospitals- even without much change in staffing levels.
However, a personal stand out moment was hearing some warm words from Prof Steph Amiel. Last year, we had a blistering discussion- and she challenged me to step up. It was nice to hear what she said one year later…a very personal moment indeed. If Steph thinks I am on the right track- it buries any other negativity pretty quickly -at least to me.

Downsides? 1 in 25 patients go into DKA while in hospitals (as per the audit)- a sobering fact-and we must change that…factor that in- and then think of rates when people are outside hospital. Let that sink in a bit in 2017. That must- and will- change.

Finally,a personal social experiment. I am well known to be dressed casually at most events- for this event, on day 1, I had a 3 piece suit; day 2 was a suit and day 3 was T-shirt & jeans. It was fascinating to see and hear peoples reactions- both from those who know me- and those who don't. Is it about personality, quality- and how much bearing has what you wear and the impression you create? A fascinating personal exercise for me- one to be continued more I reckon. How much in the era of showbiz do we actually live in? 

To finish, much kudos to the organising committee and Chris Askew for hosting such a great event. I enjoyed it- I enjoyed the atmosphere and fed off the belief too. 
Hope to be back next year- with further good news- but I also have a request for all those who came. Take that positivity away- and believe in what you can do. We are here to support, to help and do what we can. It is also down to you to have the belief to convince your local colleagues and take diabetes care forward. 

If stuck, you know how to get hold of us…till then x
A week in Manchester- and to be honest, have been looking forward to this for some time. It's the annual conference for Diabetes UK where many colleagues mingle, share ideas, have a collective moan...and this year potentially bristles with the air of possibility. 

You don't need to be e recluse to know that the NHS is struggling. Any media outlet worth their salt is covering it and quite rightly too. You have to work in a hospital to know how "tough days" as regards the emergency pathway have become more of a norm, rather than a rarity. A "Black" status which even a few years back used to mean something is now on the verge of being normalised. It's not an unknown fact- we are struggling. Full stop. 

In the midst of that, there have been some good news for diabetes care. NHS England are on the verge of declaring which areas have won the transformation bids- about 40 million £ worth. Factor in the roll out of the National Diabetes Prevention programme and a few digital tools to help in education and self manahgement (on its way) and there just maybe something there for the diabetes community. The zeal is there amongst many organisations to work together...tough times have brought previously fractured parties together - and from the NHS England diabetes team, a willing desire to make use of the money- but with realisation that more of the same won't deliver much. The landscape of delivery is changing...if it passed you by, do take note of the 1st Consultant Pharmacist in Diabetes...Mr Phil Newland-Jones (Take a bow, laddie!!) 

The money is welcome and hopefully will help to improve basics such as safety in hospitals but this also does involve working...differently.

In the background is work with ABPI as well as all the technology companies to improve access, outcome based commissioning as well as a realisation that more needs to be done for populace at high risk such as South East Asian population. Watch this space...the game is indeed afoot. We are keen to focus on areas of high impact- while making sure primary care is squarely involved in any discussion regards QoF or indeed any models of care. Let's be categorical about this...asking primary care to take on more without resource, support or training is not something that works- it's time to stop that.

So I travel to Manchester with hope, optimism albeit,as ever, mixed with caution. I look forward to meeting our generation next, colleagues, patients as well as enjoying the evenings with my family away from home- the Portsmouth Diabetes team. If you have a question, come and ask. Yes, I work for NHS England, but I also do a full time job, am educational supervisor to many trainees- so always happy to take any queries- as long as done with a degree of respect. I don't think there has been any organisation involved with diabetes care we haven't tried to engage with- if there is, apologies- but come and say hello. I am always enthused to meet colleagues who are energetic, keen to make a difference - we need more of you indeed!

Let's see what this week brings. I travel with hope